Terms of use

Last Updated: 27 October 2025
Company: VIP Taxi Group Ltd
Website: https://viptaxigroup.co.uk

1. Introduction

These Terms of Use govern your access to and use of VIP Taxi Group Ltd’s website and services. By using our website or booking a taxi, you agree to these terms.

2. Our Services

VIP Taxi Group Ltd provides licensed private hire and taxi booking services within the UK. Through our website, customers can book a taxi, request quotes, and contact our support team.

3. Use of the Website

You agree to use the website lawfully and respectfully. You must not:

Post false or misleading information
Attempt to hack or interfere with the website
Use bots or automated systems
Submit fake bookings or contact details
Violation of these rules may result in restricted access.

4. Booking and Payments

When making a booking, you must provide accurate details. Bookings are confirmed only after you receive a confirmation email or message. Prices may vary by time, distance, and conditions. Payments can be made online or directly to the driver. Cancellations should be made within a reasonable time to avoid charges.

5. User Responsibilities

You are responsible for being ready at the pickup location on time and providing correct booking information. Respectful behaviour toward drivers and staff is expected.

6. Driver Conduct and Safety

All drivers are licensed and vetted according to UK regulations. We aim to provide safe and professional journeys. However, VIP Taxi Group Ltd is not responsible for delays or events beyond our control such as traffic or weather.

7. Liability

We are not liable for indirect losses such as missed flights, delays, or loss of property left in vehicles. Our maximum liability is limited to the cost of the affected journey.

8. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which complies with UK GDPR.

9. Intellectual Property

All text, graphics, and logos on our website belong to VIP Taxi Group Ltd. You may not copy or use them without written permission.

10. External Links

Our website may link to other websites. We are not responsible for the content or privacy practices of those external sites.

11. Service Changes

We may update or modify our website and services at any time without prior notice. Updated Terms will always be posted on this page.

12. Termination

We may suspend or terminate your access if you breach these terms. You may stop using our services at any time.

13. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be handled by the courts of the United Kingdom.

14. Contact Us

VIP Taxi Group Ltd
4–5 Victoria Square, Wolverhampton, West Midlands, WV1 1LD
Email: info@viptaxigroup.co.uk
Phone: (+44) 07379 188080
Website: https://viptaxigroup.co.uk